Terms & Conditions

Additional Information

Use your PNR No for all communication with Neutron Bus. Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.

By use of online booking facility on this site, customer grants his consent to site to allow contact him/her by SMS, email or phone. Customer’s contact details are not shared with anyone as per privacy policy.

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and Not entitled for any refund of the ticket amount anyhow. Neutron Bus reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behaviour/critically ill/stretcher borne which may not be deemed safe for travel by Neutron Bus.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.


Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Neutron Bus rules. Neutron Bus shall not take responsibility in the event of loss or damage to the passenger luggage. Neutron Bus reserves the right to disallow any excess baggage carried by the passengers. Neutron Bus highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Neutron Bus responsible for any pilferage/ damage etc. to such valuables. Neutron Bus assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service

Neutron Bus may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Neutron Bus delays a bus more than 2 hours. Neutron Bus may reschedule the journey on the next Neutron Bus service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Neutron Bus is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

Cancellation Policy

Cancellation Cut off Time Cancellation Return Amount
2 Hours To 12 Hours20%
12 Hours To 24 Hours30%
24 Hours To 36 Hours40%
36 Hours To 48 Hours50%
48 Hours To 60 Hours60%
More than 60 Hours80%
  • Partial Cancellation Is Possible.
  • Refund of partial cancellation will be processed after your journey date.
  • Ticket Cancellation Can Be Before 2 Hours of Journey From Pickup Time.
  • It Is Rights Of Neutron Bus To Change Cancellation Policy Any Time Without Prior To Notice
  • Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.
  • On Cancellation, Refund will be credited in 7 To 10 working days in source payment.
  • If any customer choose extra benefit option while cancelletion they will get refund amount in their neutronbus wallet, By any means amount will not be credit in their bank account niether it can be transfer to bank account.

No further arguments will be taken into consideration.

Neutron Bus may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Neutron Bus shall either reschedule the journey for travel on the next Neutron Bus service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.


In case of any breakdowns in route, Neutron Bus will refund the amount on a prorate basis at the Neutron Bus booking counters situated at the origin or destination of the journey. Neutron Bus will not make any alternate arrangements of travel for breakdowns en route. Neutron Bus is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.


Neutron Bus does not allow any pets on board its service.

Contact Information

Neutron Bus Helpline (08:00 AM To 11:00 PM): +91 69000 26000
Neutron Bus Customer Support Email (Response Time 3 Working Days): support@neutronbus.in